Bright! FRONTEO Official Blog

Bright! FRONTEO Official Blog

[Webinar held on November 11] Compliance risk is automatically detected from the content of conversations with customers-Latest analysis method of voice text data-

April 2021, 11
Recently, the number of companies that monitor call / interview records is increasing in order to improve the quality of reception of employees.However, it takes a lot of time to actually listen to and analyze the recording, and even if it is converted into text, it is difficult to verify all the response history of a huge amount of characters.
In this seminar, we will introduce how to improve the comprehensiveness and accuracy of monitoring operations using AI through the latest examples of customer service monitoring systems at Mitsubishi UFJ Morgan Stanley Securities.
 

 


【Webinar Summary】

◆ Title: Automatic detection of compliance risk from conversations with customers-Latest analysis method of voice text data-
◆ Date: July 2021, 11 (Tuesday) 16: 16-00: 16
◆ Recommended for people like this!
・ I want to know an efficient method for monitoring voice text data.
・ I'm worried about the sample check (I can't narrow down efficiently by keywords, etc.)
・ I want to monitor voice text data in normal times, but resources are insufficient.
・ Comprehensive monitoring of voice text data is not possible.
 
 

 
Speakers

Kosuke Soga (FRONTEO Inc. Business Intelligence Business Headquarters)
Joined a regional bank in 2016.Engaged in financing SMEs, selling financial products and other solutions. Joined FRONTEO in 2020 and is currently proposing AI solutions mainly to financial institutions.
 

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