Japan Post Holdings Co., Ltd. (Chiyoda-ku, Tokyo, Director and Representative Executive Officer Takaya Masuda, hereinafter "Japan Post Holdings") and FRONTEO Co., Ltd. (Minato-ku, Tokyo, President Masahiro Morimoto, hereinafter "FRONTEO") In the "Koekatsu Project" that Japan Post promotes across the group, FRONTEO's in-house developed AI solution "KIBIT Knowledge Probe" is being used to strengthen the governance system. It will be announced.

　Japan Post Holdings "JP Vision 2025"¹⁾In order to realize a “co-creation platform” that supports customers and local communities, we are promoting integrated group DX and customer-oriented business operations. In April 2023, the Crisis Management Department will be newly established to centralize the early detection and response of crisis events and the operation of the Group Crisis Management Committee, and will work to strengthen governance with the aim of minimizing risks to the Group. I'm in^2）. The "Koekatsu Project" is currently positioned as part of this initiative, and for the integrated maintenance of data related to customer feedback and the early detection of misconduct events, FRONTEO's AI solutions, We have adopted KIBIT Knowledge Probe.

　KIBIT Knowledge Probe is a data analysis support system that analyzes various text data using AI and extracts information that leads to risks and opportunities according to issues and objectives.
　By analyzing the vast amount of customer feedback received by the Japan Post Group, we will improve the Group's governance system by encouraging the early detection of latent risks and misconduct events, prompt customer follow-up, and consideration of measures to prevent recurrence. contributes to strengthening

 Figure XNUMX: Utilization of AI in Koe-katsu Project

　In addition to risk management, the Koe-katsu Project also works to develop and provide attractive products and services that meet the needs of customers based on their opinions and requests.By using AI to analyze large amounts of data, we are contributing to the strengthening of governance systems, such as timely confirmation of customer feedback, appropriate management decisions, and prompt reflection of customer-oriented services on-site. .

　The Japan Post Group is considering further expanding the use of AI in order to further strengthen its customer-oriented business operations. FRONTEO will contribute to the realization of a "co-creation platform" that supports customers and communities, which the Japan Post Group aims to achieve, by providing AI solutions that have strengths in natural language processing.

　The impact of this matter on the financial results of both companies for the current fiscal year is minor.

1): Japan Post: JP Vision 2025 Aiming to be a “co-creation platform” that supports customers and communities, https://www.japanpost.jp/pressrelease/jpn/20210514_03.pdf
2): Japan Post: Regarding the establishment of the "Crisis Management Department", https://www.japanpost.jp/pressrelease/jpn/2023/04/20230404_02.pdf

■About Japan Post　URL:https://www.japanpost.jp/
Japan Post Holdings is the holding company of the Japan Post Group, which consists of Japan Post, Japan Post Bank, Japan Post Insurance, etc.The Japan Post Group aims to be a “co-creation platform” that supports customers and local communities.

■FRONTEOabout　URL: https://www.fronteo.com/
FRONTEO is a data analysis company that provides various AI solutions and services using the in-house developed AI engine "KIBIT". Based on the philosophy of "providing solutions that do not overlook risks and opportunities buried in records and realizing fairness in the information society," extract meaningful and important information from vast amounts of text data and complex networks. Our strengths are natural language processing and network analysis technologies that support the advanced judgment of experts.We are developing businesses in the areas of legal tech AI, business intelligence, life science AI, and economic security, and contributing to solving various corporate and social issues. Founded in August 2003, listed on Tokyo Stock Exchange Mothers (currently Tokyo Stock Exchange Growth) on June 8, 2007.The company operates in Japan, the United States, South Korea, and Taiwan.Acquisition of first-class medical device manufacturing and sales business license, notification of controlled medical device sales business.Capital 6 thousand yen (as of March 26, 3,042,317).
* FRONTEO, KIBIT, KNOWLEDGE PROBE are registered trademarks of FRONTEO in Japan.

<Contact for inquiries from the press>

Japan Post Co., Ltd.
Public Relations Department Press 03-3477-0201
FRONTEO Inc.
Public relations officer　pr_contact@fronteo.com

<Inquiries regarding the business intelligence business>

FRONTEO, Inc. Business Intelligence Business Headquarters
https://kibit.fronteo.com/contact/