Mitsui Information Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Isao Kohiyama, hereinafter Mitsui Information), FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereinafter FRONTEO), shares Company ASEF Partners (Headquarters: Chiyoda-ku, Tokyo, President: Koji Ueda, hereinafter ASEF) is a compliance risk management support service that utilizes AI for companies that promote risk management at customer service sites, mainly financial institutions. The following service) is now available.

In recent years, financial institutions have been establishing a compliance and risk management system for customer service sites toward the "realization of customer-oriented business operations" (*) adopted in the financial administration policy.However, the compliance risk management actually performed by financial institutions is centered on sample checks in which the person in charge checks the voice data recorded from customer service records and customer service at random, and the number of cases to be handled is limited. There was a problem that it was easy to occur.Mitsui Information, FRONTEO, and ASEF are voice recognition systems, while it is expected that voice data for customer service will increase due to changes in sales styles due to the arrival of DX (digital transformation) and new normal. We have started to provide this service that supports compliance and risk management at the customer service site by utilizing the AI ​​and AI.

This service uses a voice recognition system to convert a huge amount of voice data recorded at financial institution counters, telephones, call centers, etc. into text, extracts exchanges with a risk of non-compliance by text analysis using AI, and based on the analysis results. We provide one-stop service up to the point where the consulting company makes a report.For text analysis, FRONTEO's AI engine "KIBIT®", which has excellent natural language processing technology, is utilized, Mitsui Information supports the introduction along with the voice recognition system, and ASEF provides analysis result reporting and consulting. I will.

Mitsui Information, FRONTEO, and ASEF will instantly check a huge amount of customer service records without omission, and will deliver this service as a risk management proposal in line with the actual situation of financial institutions. We will support the establishment of a compliance and risk management system at the reception site.

* Principles regarding customer-oriented business operations (Source: Financial Services Agency website)https://www.fsa.go.jp/news/28/20170330-1/02.pdf）

[Formulation and publication of policies regarding customer-oriented business operations] Principle XNUMX.A financial business operator should formulate and publish a clear policy for realizing customer-oriented business operations, and regularly publish the status of efforts related to this policy.This policy should be reviewed regularly to achieve better business operations.

■ Conceptual diagram of sales compliance support service

■ An example of visualization and analysis of various information

[Related page]

Introducing KIBIT: https://kibit.fronteo.com/

■ About Mitsui Knowledge Industry Co., Ltd.

Mitsui Knowledge Industry Co., Ltd. (MKI) has a catch phrase, "Connect with Knowledge, Create the Future," and as a business strategy partner based on ICT, we create IT strategies for our customers together and support digital transformation.Utilizing "KNOWLEDGE", which is the fruit of the technology and knowledge cultivated over half a century, we will continue to take on challenges as a "value creation company" that creates value together with our customers.
home page: https://www.mki.co.jp/

■ FRONTEO Inc.about

FRONTEO uses the self-developed AI engine "KIBIT®" and "Concept Encoder®" that specialize in natural language processing to extract meaningful and important information from a huge amount of text data to promote corporate business. A data analysis company that supports you. Since its establishment in August 2003, it has been expanding globally to Japan, the United States, South Korea, and Taiwan, focusing on legal tech businesses such as "e-discovery (electronic discovery)" and "digital forensic investigation" that support international litigation of companies. Has been deployed.Based on the AI ​​technology cultivated in the legal tech business, we will expand the business field to the life science field and business intelligence field from 8, and use AI to "turn text data into knowledge" to support drug discovery. , Dementia diagnosis support, financial, personnel, sales support, etc., contributing to solving various corporate issues. Listed on TSE Mothers on June 2014, 2007.The capital is 6 thousand yen (as of March 26, 2,568,651).
home page: https://www.fronteo.com/

■ About ASEF Partners Co., Ltd.

ASEF Partners Co., Ltd. (ASEF), as a "solution partner of companies that continue to challenge the times," strengthens governance in a new normal world by promoting risk management and digital transformation (DX) using data analytics. We support the construction of a resilience management system in a wide range of fields such as finance, pharmaceuticals, and telecommunications.

home page: https://asefp.com/

* Mitsui Knowledge Industry, MKI and the logo are trademarks or registered trademarks of Mitsui Knowledge Industry Co., Ltd.

* Other company names and product names mentioned in this release are trademarks or registered trademarks of each company.