Social Media Policy

Ltd. and its group companies (hereinafter referred to as the "FRONTEO Group") have established the "FRONTEO Group Social Media Policy" for the operation of official social media accounts and participation in social media by FRONTEO Group employees.

The FRONTEO Group Social Media Policy applies to all instances in which FRONTEO Group employees, even in their personal capacity, participate in social media activities and refer to the FRONTEO Group brand and business activities.

We understand the nature of social media and strictly adhere to laws and regulations.

In using social media, we understand that social media is a place for communication based on personal connections, that it is a medium that can be used by an unspecified number of people, that it is open to the world at large, and that once information is transmitted, it cannot be completely reversed. We will disseminate and communicate information in compliance with laws and regulations, as well as internal regulations such as the FRONTEO Group's own employment regulations, personal information protection policy, and information security policy.

Protecting and Enhancing the FRONTEO Group Brand

The words and actions of each and every employee shape the FRONTEO Group brand. On the other hand, references to confidential information in the course of business, or statements that contradict the FRONTEO Group's official views or interests may have a significant impact on the individual concerned and the FRONTEO Group. We will always be aware of this, and each and every social media user will contribute to building a sense of trust, familiarity, and goodwill toward the FRONTEO Group as a company and brand.

We will not forget to be considerate as a global company.

Social media is an environment that instantly connects people around the world, transcending borders, cultures, and races. What may be a correct statement in one country may be inappropriate or illegal in another. Therefore, we remember that our own comments can have a global impact.

Responding to Customer Comments with the FRONTEO Group

If you come across a post that you believe is important regarding the FRONTEO Group's brand or reputation as a company, share it with the social media manager in the Corporate Communications department. If we see a particularly negative or defamatory post, we will respond to it as the FRONTEO Group, in cooperation with the relevant department staff, without using our own judgment to refute or debate the post.

Basic Manners

• We will not misrepresent our identities, act with common sense, and engage in sincere and honest information transmission and dialogue.
• We will be careful about the content and manner in which we transmit information, and we will endeavor to avoid giving false information or misleading our customers.
• In the event that we have used incorrect information or misleading expressions, we will promptly correct them in good faith.
• We will observe the rules and regulations of each social media site established and operated by a third party, and respect the culture and etiquette of each social media site.
• We will comply with relevant laws and regulations, respect the intellectual property rights, privacy rights, and other rights of third parties, and thoroughly prevent defamation and leakage of personal information.

Official accounts on social media and information transmitted by FRONTEO Group employees do not necessarily represent the official announcements or views of the FRONTEO Group. Official announcements and views are announced on the FRONTEO Group website and in press releases. Please be advised in advance.

Adopted February 10, 2016