[6/29 held webinar] AI visualizes customer's voice! The 2nd VOC utilization course will be held due to its popularity!
With the diversification and efficiency of communication methods such as telephone, email, SNS, and chatbots, the amount of data collected daily by companies is increasing dramatically.Under such circumstances, effective utilization of "customer's voice", which is an important asset for companies, is an important issue, and many companies are devoting resources.
In this webinar, in addition to textual data such as telephone voices, e-mails, and chats, a huge amount of "customer voices" collected by various means such as daily reports written by the counter and sales staff are centrally collected.・ We will guide you through solutions that use natural language AI that can be analyzed.
◆ Title: AI visualizes customer's voice! The 2nd VOC utilization course will be held due to its popularity!
◆Date: Wednesday October 2022, 6 @ 29:16-00:16 (JST)
◆ Webinar type: Zoom Webinar
FRONTEO Inc. Business Intelligence XNUMXst Business Headquarters General Manager
Tetsuya Hayakawa
Worked at a major bank for 27 years.He is currently in charge of consulting sales at FRONTEO, mainly for financial institutions.
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