Bright! FRONTEO Official Blog

Bright! FRONTEO Official Blog

New employee training extra edition! Introducing the "2nd AI / Artificial Intelligence EXPO" practical training

Human Resources Department, Human Resources and General Affairs Department
As part of the 2018 new employee training, we jumped out of the usual company and conducted practical training at the "2nd AI / Artificial Intelligence EXPO" (FRONTEO's EXPO exhibition report is Click here for more information.).This time, we will tell you how new employees are struggling for the first job as a member of society and customer service. New employees change from business suits to hoodies that match Kibiro and start working!First of all, I was in charge of behind-the-scenes work such as setting up the FRONTEO booth, preparing handouts, and collecting data and business cards.

New employee comment"I was nervous because it was my first job as a member of society. I felt that it was necessary to prepare in advance to proceed efficiently because it often took time due to lack of confirmation in advance."

When I heard from my seniors, "I will proceed with future sales activities based on the business card you entered!", I realized that it was worthwhile. After doing the behind-the-scenes work, it's finally time to challenge the work directly related to the customer, such as handing out leaflets, guiding, and calling to the booth!At first it was the new employees was nervous just to give you a flyer to customers, and answering in gradually refreshing smile, also, "Hello, Thank you for visiting our booth," such as, naturally your voice You can now hang up. Now that I can talk to customers, I will take on the challenge of asking customers what they need to do, bridging to seniors, and exchanging business cards.Even new employees who were busy listening to their requirements will gradually be able to answer questions about FRONTEO and services, and finally as we talk!The customer asked me, "Are you sure you want to exchange business cards?", And I was able to exchange business cards for the first time as a member of society.

New employee comment"I was nervous anyway, I practiced exchanging business cards in the manners training, but I was full of anxiety about whether I was able to practice it and whether I was rude to the customer."

After that, each of us was trying to expand the range of ourselves by confirming the content of the talk with the customer and asking questions to the senior employees and trying to imitate the customer service of the senior employees.After three days of practical training at the AI ​​/ Artificial Intelligence EXPO, he came back to the Shinagawa head office to become stronger!This time, we talked about the state of practical training outside the company, but FRONTEO will continue to support the growth of new employees who will grow significantly through various training inside and outside the company as a whole company.
FRONTEO is looking for colleagues to work with!Click here for employment information:https://www.fronteo.com/recruit/
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