FRONTEO Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereinafter referred to as FRONTEO) has launched an AI solution " KIBIT WordSonar for VoiceView” has been developed.This is an expansion of the functions of the customer voice aggregation and analysis solution that FRONTEO has provided in the past, and it is possible to quickly identify the seeds of corporate risks and opportunities hidden in customer voices, improve the quality of business, and build new business models. We will further contribute to support and CX (customer experience) improvement.This product will be available from July 2023, 7.

　In recent years, the environment surrounding society continues to change at a dizzying pace, such as the spread of new coronavirus infections and the expansion of digital services.Sustained growth of a company requires the ability to respond to change, such as new customer requests and challenges that arise with accelerating change, and the response to these needs, which quickly captures needs and transforms them into businesses.At the same time, the spread of various communication tools has made it possible for companies to collect more customer feedback.However, there is a limit to human power to quickly analyze the enormous amount of data collected by various means, and the use of AI has become indispensable.

　KIBIT WordSonar for VoiceView is a business-supporting AI solution that maximizes the use of customer voices as corporate assets. The AI ​​engine "KIBIT" enables exhaustive and objective analysis based on standardized criteria in a short period of time (Fig. XNUMX).

　In addition, time-series analysis of clustering of customer feedback is expected to capture minute changes that are often overlooked.It enables companies to discover changes and signs of customer needs from unknown perspectives that companies have not anticipated, and to gain early access to voices that should be verified (Fig. XNUMX).It increases the frequency of discovering latent needs and contributes to the creation of business opportunities.In addition, it is possible to visualize the clustering of voices focused on by companies and attribute data, and verify the assembled strategy hypotheses from multiple perspectives.Customer journey analysis, which used to take a lot of time and effort, can now be performed efficiently, contributing to the construction of new business models for companies (Fig. XNUMX).

[Features of KIBIT WordSonar for VoiceView] *The figure is an image

① KIBITComprehensive and objective analysis without bias is possible by automatic classification and analysis by

(2) Display clustering in chronological order, enabling early access to unexpected changes in perspective (Fig. XNUMX)

(3) Create a graph by multiplying the voices that companies pay attention to and attribute data, and use it to verify hypotheses (Fig. XNUMX)

　FRONTEO utilizes AI that reproduces the tacit knowledge of professionals, and through the development and provision of solutions with strengths in natural language processing, strives to support the early detection of business risks and opportunities and continuous business growth of client companies. I will continue.

■ About FRONTEO　URL: https://www.fronteo.com/
FRONTEO is a data analysis company that provides various AI solutions and services using the in-house developed AI engine "KIBIT". Based on the philosophy of "providing solutions that do not overlook risks and opportunities buried in records and realizing fairness in the information society," extract meaningful and important information from vast amounts of text data and complex networks. Our strengths are natural language processing and network analysis technologies that support the advanced judgment of experts.We are developing businesses in the areas of legal tech AI, business intelligence, life science AI, and economic security, and contributing to solving various corporate and social issues. Founded in August 2003, listed on Tokyo Stock Exchange Mothers (currently Tokyo Stock Exchange Growth) on June 8, 2007.The company operates in Japan, the United States, South Korea, and Taiwan.Acquisition of first-class medical device manufacturing and sales business license, notification of controlled medical device sales business.Capital 6 thousand yen (as of March 26, 3,034,846).

*FRONTEO, KIBIT, WordSonar are registered trademarks of FRONTEO in Japan.

<Contact for inquiries from the press>
Public Relations Officer, FRONTEO Inc.　　
pr_contact@fronteo.com

<Inquiries regarding the business intelligence business>
FRONTEO, Inc. Business Intelligence Business Headquarters
https://kibit.fronteo.com/contact/