FRONTEO Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereinafter: FRONTEO) is equipped with the in-house developed AI engine "KIBIT (reading: Kibit)". AEON Bank (Head office: Chiyoda-ku, Tokyo, President: Hiroaki Kobayashi, hereinafter: AEON Bank) announces that it has been newly adopted for the analysis and management of customer service records.

　AEON Bank introduced KIBIT in 2018 for interview record monitoring business for compliance management as part of digital transformation (DX) by utilizing advanced digital technology.This initiative uses KIBIT and RPA (Robotic Process Automation) to document interactions with customers when AEON Bank proposes and sells financial products. to check.Compared to human work, KIBIT has achieved results such as ensuring the quality of consistent monitoring work and reducing the work time by about 80%, and has been highly evaluated by the bank.

　This time, with the aim of improving customer satisfaction through the promotion of DX and sophistication of operations, KIBIT's PoC (demonstration test) was conducted in the analysis and management of customer response records conducted by the customer service department of the bank, and the expected effects were achieved. was confirmed, KIBIT will be introduced from January 2023.

　At AEON Bank, the Bank's Customer Service Department analyzes and manages the thousands of customer comments that reach AEON Bank branches and call centers every day in order to contribute to improving customer satisfaction. I'm here.In the past, when analyzing this huge amount of information, there was a problem in improving the efficiency of human detection.With the introduction of KIBIT, which has the characteristics of natural language processing technology, it is possible to capture and precisely analyze the differences in expressions and fine nuances that differ depending on individual customers. It will be possible to make use of your voice in a timely manner.In addition, the staff in charge can focus on solving problems in the time created by efficiency. KIBIT will support the provision of personalized services that eliminate the concerns of each customer that the bank is aiming for.

　Through the development and provision of innovative AI-based solutions with strengths in natural language processing, FRONTEO will improve customer service and operational efficiency at client companies, improve the efficiency and sophistication of normal monitoring and audit operations, We will contribute to compliance compliance, prevention and early detection of fraud and scandals.

　Although the impact of this matter alone on the Company's business performance for the current fiscal year will be minor, we will promptly notify you of any matters that should be disclosed.

■FRONTEOabout　URL: https://www.fronteo.com/
FRONTEO is a data analysis company that uses the in-house developed AI engines KIBIT and Concept Encoder, Looca Cross specialized in natural language processing to extract meaningful and significant information from a large amount of textual data and support companies' business. Since its inception in August 2003, we have been working globally with Japan, the United States, Korea, and Taiwan, mainly in the Legaltech business, such as e-discovery (electronic evidence disclosure) and digital forensic surveys, which support company international lawsuits. Based on AI technology developed in this project, we have expanded our business fields to life science, business intelligence, and economic security since 8, and have used AI to transform textual data into knowledge, thus contributing to the resolution of various companies' issues, including support for drug discovery, support for dementia diagnostics, and support for financial, human resources, and business. Listed on TSE Mothers (currently TSE Growth) on June 2014, 2007. In January 6, the company obtained a license to manufacture and sell Class I medical devices (license number: 26B2021X1), and in September of the same year, the company submitted a notification to sell controlled medical devices (notification number: 13MinatoMiSeikikiDai1). Capital: ¥10350 (as of March 9, 3).

* FRONTEO, KIBIT, conceptencoder, and Looca Cross are registered trademarks of FRONTEO in Japan.