FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereafter FRONTEO) is a business data analysis support system "Knowledge Probe" that utilizes FRONTEO's natural language processing AI engine "KIBIT". Is introduced by Japan Post Insurance Co., Ltd. (Chiyoda-ku, Tokyo, Director and Representative Executive Officer Tetsuya Senda, hereinafter referred to as Kanpo Life).

　Japan Post Insurance accepts approximately 10 monthly customer feedback (inquiries, opinions, praises / praises, complaints, etc.) at post offices, Kanpo call centers, customer service centers, branches, and websites nationwide. , All the response status to the offer is collected in the dedicated system.Such customer feedback has always been promptly shared with management and related departments and used to improve services, but it was shared more timely and the feedback received was quickly used for management, products and services. It was recognized that efforts to utilize it were necessary.By introducing this system, it is possible to analyze all cases of customer's voice by AI, it is possible to provide customer's voice at an early stage, and it is possible to reduce the risk of detection omission by humans, improving work efficiency and sophistication. It was realized.

　Japan Post Insurance aims to be a company that is truly trusted by customers, and is thoroughly committed to customer-oriented business operations, and the system introduced this time is part of that effort.In the future, we are considering expanding the use to discover potential expectations of customers and improve CX.

　Knowledge Probe is a system that analyzes communication data in business and detects signs of risk by utilizing the artificial intelligence KIBIT originally developed by FRONTEO.Artificial intelligence that has learned the "judgment criteria" cultivated through the experience of experts analyzes a huge amount of text data in communication such as daily sales reports, inquiries from customers, and word of mouth.By detecting "signs" that have not yet emerged and automatically sorting and extracting the information you want to find, we support smooth information transmission, creation of new business opportunities, and risk avoidance.

　FRONTEO is developing with the aim of providing better services together with Japan Post Insurance and the companies that have introduced this system, in order to contribute to the efficiency and sophistication of operations aimed at complying with the compliance of financial institutions. I will come.

■ About KIBIT URL: https://www.fronteo.com/products/kibit/

"KIBIT" is an artificial intelligence that analyzes text without relying on keywords, using a unique machine learning algorithm that reproduces the "tacit knowledge" possessed by specialists and business experts.With high natural language processing technology, high-precision analysis can be performed in a short time with a small amount of teacher data, contributing to operational efficiency and sophistication in fields such as fraud investigation, intellectual property strategy, skill transfer, and risk prediction. doing.

■FRONTEOabout　URL: https://www.fronteo.com/

FRONTEO uses the in-house developed AI engines "KIBIT", "Concept Encoder", and "Looca Cross" that specialize in natural language processing to extract meaningful and important information from a huge amount of text data, and is a company. It is a data analysis company that supports the business of. Since its establishment in August 2003, it has been expanding globally to Japan, the United States, South Korea, and Taiwan, focusing on legal tech businesses such as "e-discovery (electronic discovery)" and "digital forensic investigation" that support corporate international litigation. Has been deployed.Based on the AI ​​technology cultivated in this business, we will expand the business field to the life science field, business intelligence field, and economic security from 8, and by using AI to "turn text data into knowledge", We contribute to solving various corporate issues such as drug discovery support, dementia diagnosis support, financial, personnel, and sales support. Listed on TSE Mothers on June 2014, 2007. Obtained a first-class medical device manufacturing and sales business license in January 6 (permit number: 26B2021X1), and notified the managed medical device sales business in September of the same year (notification number: 13 Minato Misei Equipment No. 1).The capital is 10350 thousand yen (as of March 9, 3).

* FRONTEO and KIBIT are registered trademarks of FRONTEO in Japan.