FRONTEO begins collaboration with Symphony, a US company that provides a collaboration platform for financial institutions

2021.12.21 Press release

--To the press -

FRONTEO begins collaboration with Symphony, a US company that provides a collaboration platform for financial institutions

Communication Meter guarantees platform monitoring and compliance measures

Masahiro Morimoto, President and CEO
2-12-23 Konan, Minato-ku, Tokyo
(Code number: 2158 TSE Mothers)

FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereafter FRONTEO) is pleased to announce Symphony Communication Services, LLC (Headquarters: Sunny, California, USA), which provides financial infrastructure and technology platform "Symphony". We are pleased to announce that we will start collaborating with Bale, CEO Brad Levy (Symphony). FRONTEO will develop a link API with "Symphony" and will consider the introduction of platform services more smoothly by monitoring the messages of financial institutions and responding to compliance with the mail & chat audit system "Communication Meter". Will be possible.


Due to the spread of remote work due to the spread of the new coronavirus infection, the effective use of chat together with e-mail is becoming more important than ever at top financial institutions in Japan and overseas. Even after the fourth state of emergency issued in July 2021, while government requests have been made to reduce employee attendance by 7%, while ensuring employee safety, business continuity and telecommuting system Establishing and improving work efficiency are urgent issues.On the other hand, security and compliance rules are particularly strict in the financial industry, where careful handling of highly sensitive information about customers and markets is essential.It is customary to be particularly cautious about using online platforms and to take a long review process to implement.


Based on the above situation, in order to contribute to the efficiency and sophistication of operations at financial institutions where compliance is indispensable, efficient auditing is performed using Symphony and AI, which provide the most secure and supportable collaboration platform. FRONTEO, which provides the system to do this, has collaborated. Symphony protects internal and external communication data with end-to-end encryption for integrated messaging, file sharing, audio / video conferencing, and screen sharing, and is compliant with global regulations.FRONTEO's "Communication Meter" enhances the chat monitoring function on this platform.In communication with financial institutions inside and outside the company, we perform audits from 1) inappropriate transaction behavior with customers, 2) appropriateness of internal business, 3) leakage of personal information and confidential information, and various other viewpoints.It will be possible to audit not only emails but also chat data based on the level of risk management required of financial institutions.It is also possible to audit in multiple languages, including Japanese and English.


The collaboration between FRONTEO and Symphony will start in December 2021.Through the synergistic effect of both companies, we will realize efficient and effective risk management, and support the operational efficiency and remote work of the entire financial industry.



■ About Communication Meter URL:

"Communication Meter" is an email & chat audit system equipped with the natural language processing AI engine "KIBIT" developed by FRONTEO. KIBIT uses a unique algorithm to capture similarities and contexts even in different expressions and extract the features of sentences, eliminating excessive extraction due to a large number of keyword settings and omissions due to notational fluctuations, with high accuracy. Message extraction is possible.In addition, KIBIT comprehensively analyzes the text and attachments (text-extractable) as well as the date and time of transmission / reception, the name of the sender / receiver, and the subject, and it is possible to narrow down the messages that need to be investigated from a large number of messages. Therefore, the work of auditors will be significantly reduced, an efficient audit system will be built, and it will contribute to early detection of fraud and prevention of recurrence.


■ About KIBIT URL: 

"KIBIT" is artificial intelligence that uses a unique machine learning algorithm that reproduces the "tacit knowledge" possessed by experts and business experts without relying on keywords in text analysis.It has high natural language processing technology and enables highly accurate analysis in a short time with a small amount of teacher data.



FRONTEO uses in-house developed AI engines "KIBIT", "conceptencoder", and "LoocaCross" that specialize in natural language processing to extract meaningful and important information from a huge amount of text data, and is a corporate business. It is a data analysis company that supports. Since its establishment in August 2003, it has been expanding globally to Japan, the United States, South Korea, and Taiwan, with a focus on legal tech businesses such as "e-discovery (electronic discovery)" and "digital forensic investigation" that support corporate international litigation. Has been deployed.Based on the AI ​​technology cultivated in the legal tech business, we expanded the business field to the life science field, business intelligence field, and OSINT from 8, and created by using AI to "turn text data into knowledge". We contribute to solving various corporate issues such as drug support, dementia diagnosis support, financial, personnel, and sales support. Listed on TSE Mothers on June 2014, 2007. January 6, 26 Obtained a first-class medical device manufacturing and sales license (permit number: 2021B1X13).The capital is 13 thousand yen (as of March 1, 10350).


* FRONTEO, KIBIT, and concept encoder are registered trademarks of FRONTEO in Japan.


■ About Symphony URL:

Symphony is the most secure and compliant financial infrastructure and technology platform, with more than 50 financial professionals and 1,000 companies on trusted directories building, collaborating and automating financial workflows. It is being advanced.Symphony also supports applications and chatbots built by over 2,000 communities.

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Public Relations Officer, FRONTEO Inc.


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