Business call analysis using FRONTEO's KIBIT, decided to be adopted by Mitsubishi UFJ Morgan Stanley Securities

2021.06.28 Press release

--To the press -

Business call analysis using FRONTEO's KIBIT, decided to be adopted by Mitsubishi UFJ Morgan Stanley Securities

Masahiro Morimoto, President and CEO
2-12-23 Konan, Minato-ku, Tokyo
(Code number: 2158 TSE Mothers)

 FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereafter FRONTEO) is pleased to announce that Mitsubishi UFJ Morgan Stanley Securities Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President: Saburo Araki, hereafter Mitsubishi UFJ) We are pleased to announce that KIBIT – Connect has been adopted for call data analysis at Morgan Stanley Securities.

 The Mitsubishi UFJ Financial Group has formulated and published the "MUFG Fiduciary Duty Basic Policy," which is a common guideline for the group, in order to ensure customer-oriented efforts.Mitsubishi UFJ Morgan Stanley Securities has adopted the "Principles for Customer-Oriented Business Operations" announced by the Financial Services Agency in March 2017, and based on the Group's basic policy, (3) Thorough customer-oriented, (XNUMX) Customer-oriented Information provision and consulting, (XNUMX) Development of product lineup to meet diverse needs, (XNUMX) Provision of financial services utilizing the comprehensive strength of the group, (XNUMX) Development of a system for comfortable, secure and safe transactions, (XNUMX) Professionalism We are practicing various initiatives such as demonstrating.


 FRONTEO has provided Mitsubishi UFJ Morgan Stanley Securities with the business data analysis support system "Knowledge Probe" in order to analyze daily reports that record proposals and contact status to customers.In this effort, in addition to analyzing the text manually recorded by the person in charge, the scope will be expanded to analyze the call data with the customer. KIBIT-Connect is an API that enables FRONTEO's AI engine "KIBIT" to be linked with other systems. This time, the data obtained by converting the call into text is linked with KIBIT to record the call. Analyze.


 FRONTEO will continue to use AI to promote efficiency and sophistication in response to fiduciary duty initiatives, which will continue to grow in importance, and support the transparency of communication between financial institutions and customers. I will.


KIBIT – Connect  URL:

KIBIT-Connect is a product that provides the artificial intelligence engine "KIBIT G2" as an API.It can be incorporated into the customer's business system and linked with other services and KIBIT G2.By linking the system in the company and the KIBIT G2 engine on the cloud, data collection such as registration of text data, creation of teacher data, and provision of scoring as analysis results can be performed seamlessly.It is possible to implement highly effective artificial intelligence in many business scenes, such as contract development of business systems that meet the business requirements of individual companies, and creation of new applications and systems using the KIBIT G2 engine by external partners. I will.



"KIBIT" is artificial intelligence that uses a unique machine learning algorithm that reproduces the "tacit knowledge" possessed by experts and business experts without relying on keywords in text analysis.It has high natural language processing technology and enables highly accurate analysis in a short time with a small amount of teacher data.


■ About Mitsubishi UFJ Morgan Stanley Securities URL:

Mitsubishi UFJ Morgan Stanley Securities was established in May 2010 through a strategic alliance between Mitsubishi UFJ Financial Group and Morgan Stanley. Leveraging the unique strengths of "Mitsubishi UFJ Financial Group's core general securities company" and "joint venture with Morgan Stanley," we provide customers with solutions that combine a global multifaceted perspective with high quality. I will.



FRONTEO uses the in-house developed AI engine "KIBIT" and "concept encoder" specializing in natural language processing to extract meaningful and important information from a huge amount of text data to support corporate business. A data analysis company. Since its establishment in August 2003, it has been expanding globally to Japan, the United States, South Korea, and Taiwan, focusing on legal tech businesses such as "e-discovery (electronic discovery)" and "digital forensic investigation" that support international litigation of companies. Has been deployed.Based on the AI ​​technology cultivated in the legal tech business, we expanded the business field to the life science field, business intelligence field, and economic security from 8, and by using AI to "turn text data into knowledge" , Drug discovery support, dementia diagnosis support, financial / personnel / sales support, etc., contributing to solving various corporate issues. Listed on TSE Mothers on June 2014, 2007. January 6, 26 Obtained a first-class medical device manufacturing and sales license (permit number: 2021B1X13).The capital is 13 thousand yen (as of March 1, 10350).


* FRONTEO, KIBIT, KIBIT – Connect, Knowledge Probe, and concept encoder are registered trademarks of FRONTEO in Japan.

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