FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Masahiro Morimoto, hereinafter FRONTEO) is affiliated with Tokio Marine & Nichido Fire Insurance Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President: Shinichi Hirose, hereinafter Tokio Marine & Nichido). We are pleased to announce that we have expanded the use of FRONTEO's business data analysis support system "Knowledge Probe" to the CX / Process Design Department of the company.

Since 2017, Tokio Marine & Nichido has introduced the business data analysis support system "Knowledge Probe" provided by FRONTEO in the customer's voice room of the Business Quality Department as part of its efforts for fiduciary duty. (XNUMX) Conduct risk It is used for various tasks such as early detection of data, (XNUMX) strengthening operator manners, (XNUMX) finding cases requiring response, and (XNUMX) improving the efficiency of complaint classification.

This is an initiative based on the "Principles for Customer-Oriented Business Operations" announced by the Financial Services Agency in 2017. For financial companies that have adopted this principles (fiduciary declaration), "Customer-oriented Business Operations" The Financial Services Agency is required to clearly formulate and publicize the policy to realize the above.As mentioned above, Tokio Marine & Nichido has made various efforts while financial companies are making efforts to ensure compliance in business activities, transparency of communication with customers, and objectivity.With the expansion of our efforts, Tokio Marine & Nichido will establish a new CX / Process Design Department, and at the same time, we will expand the range of use of "Knowledge Probe" with a view to discovering potential expectations of customers and improving CX. became.

"Knowledge Probe" is a system that analyzes communication data in business and detects signs of risk by utilizing the artificial intelligence "KIBIT®" originally developed by FRONTEO.Artificial intelligence that has learned the "judgment criteria" cultivated through the experience of experts analyzes a huge amount of text data in communication such as daily sales reports, inquiries from customers, and word of mouth.By detecting “predictive signs” that have not yet emerged and automatically sorting and extracting the information you want to find, we support smooth information transmission, creation of new business opportunities, and risk avoidance.

　FRONTEO will continue to explore the possibilities of utilizing our products and support efforts for fiduciary duty in order to solve problems for financial companies.

■KIBIT®about　URL: https://www.fronteo.com/products/kibit/

"KIBIT®" is an artificial intelligence that uses a unique machine learning algorithm that reproduces the "tacit knowledge" possessed by experts and business experts without relying on keywords in text analysis.It has high natural language processing technology and enables highly accurate analysis in a short time with a small amount of teacher data.

■FRONTEOabout　URL: https://www.fronteo.com/

FRONTEO supports corporate business by extracting meaningful and important information from a huge amount of text data using the in-house developed AI engine "KIBIT®" and "concept encoder®" that specialize in natural language processing. It is a data analysis company. Since its establishment in August 2003, it has been expanding globally to Japan, the United States, South Korea, and Taiwan, with a focus on legal tech businesses such as "e-discovery (electronic discovery)" and "digital forensic investigation" that support international litigation of companies. Has been deployed.Based on the AI ​​technology cultivated in the legal tech business, we will expand the business field to the life science field and business intelligence field from 8, and use AI to "turn text data into knowledge" to support drug discovery. , Dementia diagnosis support, financial, personnel, sales support, etc., contributing to solving various corporate issues. Listed on TSE Mothers on June 2014, 2007.The capital is 6 thousand yen (as of March 26, 2,568,651).