The Bank of Yokohama, Inc. (Headquarters: Yokohama City, Kanagawa Prefecture, President: Yasuyoshi Oya, hereafter: Bank of Yokohama) and FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto, hereafter) of Concordia Financial Group : FRONTEO), NTT Data Force Co., Ltd. (Headquarters: Yokohama City, Kanagawa Prefecture, President: Masato Komatsu, hereafter: NTT Data Force), INTEC Inc. (Headquarters: Toyama City, Toyama Prefecture, President: Takayuki Kitaoka, hereafter: INTEC ) Has jointly developed a function on the CRM (Customer Management) system to primarily check sales reception records such as when selling financial products using AI.

　The Bank of Yokohama will start operating this function in the first half of 2020, reducing the time for sales staff to create sales reception records and the time for executives to check the records by 5% to improve work efficiency. , We aim to improve operations (improve the detection rate of specific records) and standardize (ensure a certain level of quality).

■ Overview of sales reception record check function

　The function developed this time is to link FRONTEO's natural language processing AI engine "KIBIT" with the Intec CRM system "F3" introduced by the Bank of Yokohama with an API to record the contents recorded by AI. It enables the primary check. "KIBIT" is built on the cloud platform "Microsoft Azure" provided by Microsoft Japan, and NTT Data Force manages the AI ​​analysis server.

■ Features of sales reception record check function

XNUMX. XNUMX.Data structuring of sales reception records

　Regarding sales reception records, which were mainly written records (unstructured data), (XNUMX) data is structured, and (XNUMX) information existing in the CRM (customer management) system and information set by sales staff (customer attributes) -Items that need to be recorded in text are subdivided and displayed according to the transaction details, presence / absence of attendees, and other various information necessary for conformity confirmation).Since the input area is organized by record item, the burden of creating sales reception records for sales staff can be reduced, and managers can easily grasp the record items to be noted.

XNUMX. XNUMX. AI realizes primary check of recorded contents
　"KIBIT" scores the sentences recorded in each item of the sales reception record for each viewpoint.
Since a message (evaluation by KIBIT) according to the score value given by KIBIT is displayed for each item, the check load of the manager is reduced, the man-hours are reduced, and the check quality varies due to the difference in knowledge and experience. It leads to suppression (standardization).

[Image of sales reception record check function】

■ Background

　The Bank of Yokohama creates records such as interviews and telephone conversations between customers and sales staff in the business of proposing financial products such as investment trusts and life insurance to customers, and all of them are read by executives. By doing so, we will confirm the appropriateness of the guidance method at the time of sales and after-sales follow-up, check the compliance aspect, check the customer's understanding of the product, etc., and if necessary, give guidance to the sales staff and follow up with the customer. Is being carried out.

　In the conventional business of creating sales reception records, sales staff had to record while considering customer attributes and transaction details, which required a huge amount of man-hours.In addition, there were variations in the expressions of the sales reception records, and there were issues such as the sales reception records that should be especially noted were difficult to understand.In order to solve these problems, the four companies have jointly worked on rebuilding the sales reception record and developed a function to check the sales reception record using AI (KIBIT-connect).

　This function was developed based on the results of the "FinTech Demonstration Experiment Hub" of the Financial Services Agency conducted in May 2018.In this demonstration experiment, the Bank of Yokohama conducted a comparative experiment of human conventional checks and checks using KIBIT for "discovery of sales reception records that should be noted".As a result of this comparative experiment, it was proved that the check using KIBIT can make more discoveries within the same time while significantly reducing the working time.The purpose of this sales reception record check function is to receive the results of this demonstration experiment and apply the experimental results to actual work.

■ Future development

　Bank of Yokohama, FRONTEO, NTT Data Force, and INTEC will further enhance the function of checking sales reception records using AI.In addition, the Bank of Yokohama will use the time created by improving operational efficiency to strengthen communication that contributes to improving customer satisfaction, such as after-sales follow-up.

■ Endorsement

　Microsoft Japan Co., Ltd. sincerely welcomes the development of the sales reception record check function using KIBIT-Connect by Bank of Yokohama, FRONTEO, NTT DATA FORCE, and INTEC. Microsoft Azure meets international and national security and compliance standards, allowing financial institutions with high security standards to enjoy the benefits of the cloud.We hope that more sales staff will be able to use it with peace of mind by achieving both cost / convenience and security.

　Microsoft Japan will continue to support the digital transformation of the Bank of Yokohama.

Microsoft Japan Co., Ltd. Partner Business Headquarters ISV Business Headquarters General Manager Satoshi Nonaka

■ About F3

　It is a general term for comprehensive information systems for financial institutions provided by INTEC. It is an "integrated CRM system" for financial institutions that has realized rational system introduction and expandability by systematizing business functions and componentizing business units such as CRM system, call center system, and automatic loan examination system.

　F3 (F-cube) improves the efficiency of operations for the purpose of sales promotion support such as centralized management of information, business feasibility evaluation of corporations, grasp of commercial distribution, etc. by accumulating abundant introduction results and reliable technology and business know-how. We have achieved sophistication.

URL: https://www.intec.co.jp/service/detail/f3_sfa/

■ About KIBIT and KIBIT-Connect

"KIBIT" is a judgment axis by giving a document selected based on "tacit knowledge" such as past examples and the intuition and feeling of experienced people as "teacher data" and learning the characteristics of the document. It is an AI engine that efficiently extracts the documents you want to find along with. "KIBIT" is characterized by analyzing and sorting a large amount of data in a short time with lightweight operation even if the amount of teacher data is small.

"KIBIT-Connect" provides this "KIBIT" as an API, enabling cooperation with customers' business systems and AI application development by external development partners.

URL: https://kibit.fronteo.com/products/kibit-connect/

■ About Bank of Yokohama　URL: https://www.boy.co.jp/

  The Bank of Yokohama is a trusted bank with a focus on Kanagawa and Tokyo, fulfilling its responsibilities as a leader in the regional financial system, and providing the most suitable financial services to each customer as a group. I am aiming for.
In order to realize this goal, we will deepen our conventional business by increasing corporate value and provide new financial services that exceed the expectations of our customers without being bound by conventional rules and common sense.

■FRONTEOabout　URL: https://www.fronteo.com/

　FRONTEO Co., Ltd. is a company that supports information analysis with its uniquely developed natural language analysis AI (artificial intelligence) engine "KIBIT®" and "concept encoder®".Established in August 2003 as a company that supports e-discovery (electronic discovery), which preserves evidence, investigates and analyzes electronic data necessary for international proceedings, and digital forensic investigations, and technologies such as an in-house developed data analysis platform To date, we have supported about 8 international proceedings.In addition, we are applying the unique AI-related technology cultivated in the legal business to areas such as life science and business intelligence, and have achieved results in drug discovery research support, diagnostic support, and work style reform. Listed on TSE Mothers on June 1, 2007.The capital is 6 thousand yen (as of March 26, 2,568,651).

■ For NTT DATA Forceつ い て　URL: http://www.nttdata-force.co.jp/

　NTT DATA FORCE Co., Ltd. is in charge of outsourcing the development, operation, and maintenance processes of the Bank of Yokohama's core systems and departmental systems, based on its financial know-how and advanced technological capabilities.We are also involved in the shared use system of MEJAR.Against this background, we are developing businesses in the fields of planning, designing, developing and operating large-scale information systems, and developing and selling packaged software, and provide financial solutions to various customers.As an IT partner that creates new value together with customers, such as creating new businesses and creating new systems based on information strategies, we provide comprehensive financial solution services.

■About INTEC　URL: https://www.intec.co.jp/

　We are developing a wide range of businesses in the IT field, from planning informatization strategies in line with our customers' management strategies to system planning, development, outsourcing, service provision, and operation and maintenance.INTEC is actively taking on the challenge of utilizing digital technologies such as AI and RPA and creating new markets, based on the technological capabilities it has cultivated since its establishment in 1964.We will always be open-minded, connect people, companies, and society with technology, and while transforming ourselves, we will provide new value to our customers as a company that "plays a part in a prosperous digital society."

* Company names and product names mentioned are registered trademarks or trademarks of each company.

* The information provided is as of the date of the announcement.Please note that the information may differ from the latest information.

[Press inquiries]

Public Relations Office, General Planning Department, Bank of Yokohama TEL: 045-225-1141

FRONTEO Inc. Public Relations Kawamoto

E-Mail: pr_contact@fronteo.com

NTT DATA FORCE CORPORATION Solution Development Business Headquarters Person in charge: Kano

E-Mail: kanoum@nttdata-force.co.jp

Public Relations Office, Technology & Marketing Headquarters, INTEC Inc. Ogawa, Hase, Inagaki

E-Mail: press@intec.co.jp