FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto) has the Customer Success Business Headquarters in full-scale operation, and customers continue to enjoy the maximum value in the introduction and utilization of AI after operation. We announced that we will strengthen the agency and support services for AI operations so that we can do so.Experts with know-how and experience provide not only installation support but also end-to-end support from operation and maintenance after installation.
We also provide an operation agency service for customers who want to leave the AI ​​operation itself to specialists.

FRONTEO's Customer Success Business Headquarters proposes AI solutions that solve customers' problems, centering on the three functions of "consulting," "data science," and "planning, maintenance, and operation," and succeeds in the customer's business. We provide value to connect.

Customer Success Business Headquarters Role of

Utilization of AI is said to be the key to digital transformation, and various companies regardless of industry are shifting from the demonstration experiment stage to the practical stage.Recently, while we are seeing great effects more and more, we have introduced AI, but we have not been able to make good use of AI because there are no highly skilled personnel in the company and the person in charge is busy, so it is still effective. There are many cases where it does not appear or is small.

The Customer Success Business Headquarters grasps specific issues in normal operation from the number and contents of inquiries from customers, logon history, questionnaires, etc., and proposes solutions.

Specifically, we provide the following services.

<Teacher model>

Accuracy re-verification:Check the status of the weight of the teacher model and check from the weight whether the data you want to get can be obtained.If there is a need for retuning, summarize the policy.

tuning: Create a new teacher model based on the analysis axis of the existing teacher model.

Create New:Set a new analysis axis and create a new teacher model.

<Email review agency>Email Auditor^*Outsourcing service for audit work using

<Teacher data search>A service (Email Auditor) that searches for data that can be teacher data from the actual data of the user environment when teacher data is insufficient.^*only)

<Operation agency>For customers who have introduced AI but cannot utilize it due to busyness or change of person in charge, and cannot operate it, we will operate it resident or on behalf of the spot.

By providing customer success services, FRONTEO will support companies to maximize the use of AI and help them grow their businesses.

Click here for more information on customer success services.https://kibit.fronteo.com/products/service/　

* Email Auditorabout
An automatic email audit system that utilizes AI.It contributes to the prevention of recurrence of fraud, early detection, and the construction of an effective compliance system.Please see here for the detail.
http://www.kibit-platform.com/products/email-auditor/

■KIBIT^®about
"KIBIT" is artificial intelligence that uses a unique machine learning algorithm that reproduces the "tacit knowledge" possessed by experts and business experts without relying on keywords in text analysis.It has high natural language processing technology and enables highly accurate analysis in a short time with a small amount of teacher data.

FRONTEOabout　URL: https://www.fronteo.com/
FRONTEO Inc. has developed its own artificial intelligence engine "KIBIT".^®(Kibit) ”and“ concept encoder^®(Concept encoder) ”is a data analysis company that supports information analysis such as big data.Established in August 2003 as a company that supports e-discovery (electronic discovery), which preserves, investigates, and analyzes electronic data necessary for international litigation, and digital forensic investigations.In-house developed data analysis platform "Lit i View"^®(Lit Eye View) ”,“ Predictive Coding Predictive Coding^®(Predictive Coding) ”technology is used to provide legal proceedings support to companies.The unique artificial intelligence-related technology cultivated and developed in this legal business learns "tacit knowledge" such as expert experience and intuition, and realizes prediction of future behavior from analysis of human thoughts.We have expanded into areas such as life science and business intelligence, and have achieved results in "work style reform" in addition to FinTech and RegTech. Listed on TSE Mothers on June 2007, 6 and NASDAQ on May 26, 2013.The capital is 5 thousand yen (as of March 16, 2,559,206). As of July 2019, 3, the company name has been changed from UBIC Co., Ltd. to the current company name.