Telecommedia Co., Ltd. (Headquarters: Toyoshima-ku, Tokyo, President: Rikiya Hashimoto) has signed a partnership agreement with FRONTEO Inc. (Headquarters: Minato-ku, Tokyo, President: Masahiro Morimoto), and FRONTEO We announced that we will start offering the originally developed natural language processing AI engine "KIBIT".By utilizing "KIBIT", Telecom Media will promote operational efficiency and productivity improvement in customers' businesses and contribute to the creation of corporate value.

Telecommedia's main business is to provide call center telemarketing services, which are the point of contact for direct and important communication between companies and customers beyond them, and for many years in a wide range of industries from general companies to government offices and local governments. We are developing a strong business over the years.

With this partner agreement, Telecom Media will provide higher value services by utilizing FRONTEO's "KIBIT" in combination with its own services and products, not only in the call center operations of client companies, but also in other operations. We will promote the solution of business issues such as improving work efficiency and productivity.

Specifically, we support the following problem solving using the AI ​​engine "KIBIT", which specializes in natural language analysis.

• Analysis and utilization of customer feedback sent to the customer support department
• Recruitment selection such as entry sheet analysis in the human resources department, detection of signs of turnover by analysis of interview records with employees, personnel evaluation
• Risk detection, prevention, and countermeasures for information leaks in information security
• Strengthening compliance checks in the legal department

In addition to the above, if we have text data, we can provide various AI utilization methods according to customer needs.

"KIBIT" is artificial intelligence that uses a unique machine learning algorithm that reproduces the "tacit knowledge" possessed by experts and business experts without relying on keywords in text analysis.It has high natural language processing technology and enables highly accurate analysis in a short time with a small amount of teacher data.

<Telecom media President Comment from Chikara Hashimoto ＞

By concluding a partner contract with FRONTEO, which has high natural language processing technology and operational retention know-how, Telecom Media will utilize VOC (Voice of Customer) more effectively in call centers where a wide variety of data is collected. In fields other than methods and call centers, we are pleased to be able to provide our client companies with new business value through AI and contribute more than ever to solving their problems and developing their business.In the future, we will aim to provide higher quality call center services by combining our strengths of "service by people" and "new possibilities by AI".

<FRONTEO President Comment from Masahiro Morimoto ＞

FRONTEO hopes that the use of "KIBIT" will be expanded to a wider range of customers through a partnership agreement with Telecommedia, which has many achievements in the call center business. "KIBIT" has been introduced by more than 180 client companies and is also used in many call centers. FRONTEO will promote the business expansion of both companies by utilizing the introduction and operation know-how that it has cultivated so far.

[Teleco Media Co., Ltd. about】

Telecommedia Co., Ltd. has been developing high-quality telemarketing business to a wide range of customers of about 1981 companies in Japan for 5 years since its establishment in May 39. From 400, we will develop a new multilingual call center service, and as a service that helps communication with foreigners, government offices, tourist associations, railways, aviation, financial institutions, insurance, security, commercial facilities, department stores, restaurants, etc. We have introduced it to about 2010 companies (facilities) such as accommodation facilities, taxis, real estate rentals, and corporate corporations, at 300 locations.Since 35,000, we have also been focusing on utilizing AI technology, such as building and operating chatbots that utilize the dialogue response knowledge cultivated in call center operations.home page:https://www.telecomedia.co.jp/

[Co., Ltd.FRONTEO about】

FRONTEO Co., Ltd. is a data analysis company that supports the analysis of information such as big data using its proprietary artificial intelligence engine "KIBIT".Established in August 2003 as a company that supports e-discovery (electronic discovery), which preserves evidence, investigates and analyzes electronic data necessary for international litigation, and digital forensic investigations.Proceeds against companies by making full use of in-house developed data analysis platform "Lit i View" and "Predictive Coding" technology that supports multiple languages ​​of Japanese, Chinese, Korean, and English. We provide countermeasure support.Unique artificial intelligence-related technologies such as "KIBIT" cultivated and developed in this legal business learn "tacit knowledge" such as expert experience and intuition, and analyze human thoughts to analyze future actions. Realize the prediction.We have expanded into areas such as healthcare and business intelligence, and have achieved results in "work style reform" in addition to FinTech and RegTech. Listed on TSE Mothers on June 8, 2007 and NASDAQ on May 6, 26.The capital is 2013 thousand yen (as of March 5, 16). As of July 2,559,206, 2019, the company name has been changed from UBIC Co., Ltd. to the current company name.home page:https://www.fronteo.com/

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